Terms & Conditions

Welcome to Wildpaw Naturals. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our website or placing an order.

1. About Us

This website is operated by Wildpaw Naturals.

Throughout the site, the terms “we”, “us”, and “our” refer to Wildpaw Naturals.

If you have any questions regarding these Terms & Conditions, you may contact us at:

support@wildpawnaturals.co.uk

2. Use of This Website

By using this website, you confirm that:

you are at least 18 years old or have permission from a parent or guardian
you will not use this website for any unlawful or fraudulent activity
all information you provide is accurate and up to date

We reserve the right to refuse service or cancel orders if we suspect misuse of the website.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, and information are accurate.

However:

product colours may appear slightly different depending on your screen
packaging or minor product details may occasionally change

We reserve the right to update product information without prior notice.

4. Pricing

All prices displayed on our website are listed in GBP (£).

Where applicable, prices include UK VAT unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

The price applied to your order will always be the price shown at checkout at the time of purchase.

5. Orders

When you place an order on our website, you will receive an order confirmation email.

This email confirms that we have received your order but does not necessarily mean the order has been accepted.

We reserve the right to cancel or refuse orders in certain circumstances, including:

suspected fraud
incorrect pricing
stock availability issues

If an order is cancelled after payment has been made, a full refund will be issued.

6. Payment

Payments on our website are processed securely using trusted third-party payment providers such as Stripe.

Wildpaw Naturals does not have direct access to your full card details.

By placing an order, you confirm that you are authorised to use the payment method provided.

7. Delivery

Delivery information, including available shipping methods and any associated charges, is provided during checkout.

Standard UK delivery may be included in the product price unless otherwise stated.

More information regarding delivery times, redelivery fees, and courier services can be found in our Delivery, Returns & Refund Policy.

8. Returns and Refunds

Information about cancellations, returns, refunds, and faulty goods can be found in our Delivery, Returns & Refund Policy.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

9. Product Use and Safety

Wildpaw Naturals products are designed for external use on pets only.

Before first use, we recommend performing a small patch test to ensure your pet does not have sensitivity to any ingredients.

If irritation occurs, discontinue use and consult a qualified veterinarian.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

10. Intellectual Property

All content on this website, including:

text
images
graphics
logos
product descriptions

is the property of Wildpaw Naturals and is protected by copyright and intellectual property laws.

Content may not be copied, reproduced, or distributed without our written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Wildpaw Naturals shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so under UK law.