Delivery Policy

At Wildpaw Naturals, we aim to deliver your order quickly, safely, and reliably.

Below you will find information about our delivery methods, shipping times, and what to do if something goes wrong with your delivery.

Delivery Options

We currently offer the following delivery services within the United Kingdom:

Royal Mail Tracked 48
Standard delivery service typically delivered within 2 working days after dispatch.

Parcelforce Express Delivery
Fast delivery option, usually delivered within up to 48 hours after dispatch.
Delivery cost: £14.15

Delivery costs and options will always be displayed clearly at checkout before you complete your order.

Order Processing

Orders are normally processed within 1–2 working days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Please note that delivery times are estimates and may occasionally be affected by courier delays or high seasonal demand.

Delayed Deliveries

All deliveries are handled by third-party courier services.

If your parcel appears delayed or has not arrived within the expected timeframe, please contact us and we will assist by investigating the issue with the courier.

Failed Delivery or Returned Parcels

If a delivery attempt fails and the parcel is returned to us, this may occur for reasons such as:

  • an incorrect address provided at checkout

  • repeated failed delivery attempts

  • the parcel not being collected from a pickup location

In such cases:

  • a redelivery fee of £5.95 may apply, or

  • if you prefer a refund, this fee may be deducted from the refunded amount.

If you believe the failed delivery occurred due to a courier error, please contact us and we will investigate before applying any charges.

Damaged, Missing, or Incorrect Items

If there is a problem with your delivery, please contact us as soon as possible after receiving your parcel, especially if:

  • an item arrives damaged

  • an item is missing

  • you received the wrong product

To help us resolve the issue quickly, please include clear photos of:

  • the outer packaging (including any damage)

  • the shipping label

  • the item(s) received

Reporting issues promptly allows us to resolve them faster, although this does not affect your statutory rights.

Contact Us

If you have any questions about delivery or need assistance with your order, please contact us:

Email: returns@wildpawnaturals.co.uk

You can also reach us via our Contact Us page on the website.